Privacy Policy

Welcome to Rate My Resume (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, your rights, and how you can contact us.

If you have any questions or concerns about this notice or our practices with regard to your personal information, please contact us at support@ratemyresume.com.

This policy applies to all information collected through:Our website www.ratemyresume.com (“Site”), our mobile and web applications, our marketing activities, and any related services (collectively referred to as the “Services”).

Last Updated: April 28, 2025

1. What Information Do We Collect?

When you use Rate My Resume, we collect various types of information to provide you with our services and improve your experience. This information may include:

Personal Information You Provide to Us:
When you register an account, use our Services, or otherwise interact with us, we collect personal information you voluntarily provide, including your name, email address, uploaded resume data (such as your work history, education, skills, and certifications), and any other content you submit through the platform. If you make a purchase or subscribe to a paid service, we also collect payment details, which are processed securely through Stripe.

Social Media Login Data:
If you choose to register or log in using your Facebook or Google account, we may access basic profile information, including your name, email address, and profile picture, for authentication purposes.

Information Automatically Collected:
When you interact with our website and Services, we automatically collect information about your device and usage, such as your IP address, browser type, operating system, referring URLs, pages visited, and actions taken. We also use cookies and similar tracking technologies for functionality and analytics purposes. For more information, please refer to our Cookie Policy.

Third-Party Data:
We may receive additional information about you from third-party providers such as Google Analytics, Intercom, and PostHog, which help us improve our Services.

2.How do we use your information?

We process your information based on legitimate business interests, to perform a contract with you, to comply with our legal obligations, and/or based on your consent.

Specifically, we use your data to:

Provide, operate, and maintain our Services
Facilitate account creation and secure login
Deliver resume analysis, scoring, and recommendations
Send administrative information, service updates, and marketing communications (where permitted)
Process payments and manage transactions
Understand user behavior to improve our Services (analytics)
Deliver personalized advertising via Google and Facebook Ads
Respond to user inquiries and provide support
Protect against fraud, unauthorized access, and misuse

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link in the emails.

3. Sharing Your Information

We may share your personal information with trusted third parties that assist us in delivering and improving our Services.

Service Providers: Stripe (payment processing), AWS (hosting), Google Analytics, Intercom, PostHog (analytics and support).
Advertising Partners: Facebook Ads and Google Ads (for personalized ads).
Business Transfers: If we undergo a merger, sale, or acquisition, your information may be transferred as part of that transaction.
Legal Compliance: When required by law or to protect our legal rights.

All third parties are contractually obligated to keep your information confidential and secure.

4. Cookie and Tracking Technologies

We use cookies and similar technologies (e.g., pixels, tags) to:

Analyze website traffic
Deliver targeted advertising
Remember your preferences

You can manage your cookie preferences through our cookie banner or browser settings. For detailed information, please see our Cookie Policy.

5.How We Handle Social Logins

When you register or log in through Facebook or Google, we receive certain profile information such as your name and email address. We only use this information to authenticate you and provide our Services. Please review your social network privacy settings to control what information is shared with us.

6. Data Retention

We retain your personal information for as long as your account remains active or while you remain subscribed to our Services. If you choose to cancel your subscription, delete your account, or request the removal of your data, we will either delete or anonymize your personal information, unless a longer retention period is required by law (for example, for tax, accounting, or legal compliance purposes). If immediate deletion is not technically possible, we securely store your personal information and isolate it from further processing until deletion is feasible.

7. International Data Transfers

Your information may be transferred to, stored, and processed outside the European Economic Area (EEA), including in the United States, where our servers and third-party service providers are located. We implement appropriate safeguards (e.g., Standard Contractual Clauses) to ensure your data remains protected.

8. How do we keep your information safe?

We have implemented appropriate technical and organizational security measures, including:

Encrypted data transmission (SSL/TLS)
Secure cloud hosting via AWS
Access control and authentication procedures
Regular vulnerability testing and security audits

However, no method of transmission over the Internet is 100% secure.

9.Your Privacy Rights

Depending on your location (EU, UK, California), you have rights under applicable privacy laws, including:

Right to access your personal data
Right to correct inaccurate information
Right to request deletion (“Right to be Forgotten”)
Right to restrict processing
Right to object to processing
Right to data portability
Right to withdraw consent at any time

Cancellation of your subscription and any associated services is subject to the terms and conditions outlined in our Terms and Conditions agreement. Users must follow the procedures specified therein for account termination, subscription cancellation, and any potential refund policies.

To exercise your data rights under GDPR or CCPA (not subscription rights), please contact us at support@ratemyresume.com. You may also file a complaint with your local data protection authority if you believe your rights are being infringed.

10. Children's Privacy

Our Services are not intended for children under 13 (or under 16 in the EU). We do not knowingly collect personal data from minors. If you believe we have collected information from a minor, please contact us immediately.

11. Do-Not-Track (DNT) Features

We do not currently respond to DNT browser signals. If a standard for online tracking is adopted, we will update our practices accordingly.

12. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights:

Right to know what personal data we collect and how we use it
Right to request a copy of your data
Right to request deletion of your data
Right to opt out of the sale or sharing of your personal information

We offer a “Do Not Sell or Share My Personal Information” link for California users. For any privacy request, please email support@ratemyresume.com. We will not discriminate against you for exercising any of your CCPA rights.

13. Updates to this privacy policy

We may update this Privacy Policy as needed to reflect changes in our practices, technologies, or legal requirements. If we make material changes, we will notify you by email (if you have provided it) or by posting a notice on our website. Please review this Privacy Policy periodically.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at support@ratemyresume.com

Conclusion

By using Rate My Resume, you consent to the collection and use of your personal information as described in this Privacy Policy, in accordance with applicable data privacy laws such as the California Online Privacy Protection Act (CalOPPA), the Children's Online Privacy Protection Act (COPPA), the CAN-SPAM Act, and the General Data Protection Regulation (GDPR).

California Online Privacy Protection Act (CalOPPA): CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. It applies to any person or company in the United States (and potentially the world) that operates websites collecting Personally Identifiable Information (PII) from California consumers. Users can refer to the CalOPPA website for more information on their rights and protections under this law.

Children’s Online Privacy Protection Act (COPPA): COPPA puts parents in control of the collection of personal information from children under the age of 13. It requires operators of websites and online services to protect children’s privacy and safety online. Users can refer to the Federal Trade Commission’s website for detailed information on COPPA and its implications.

CAN-SPAM Act: The CAN-SPAM Act sets rules for commercial email, including requirements for commercial messages and recipient rights. Users can refer to the Federal Trade Commission’s website for guidance on their rights under the CAN-SPAM Act and how to handle commercial emails.

General Data Protection Regulation (GDPR): GDPR is a comprehensive data privacy regulation that governs the processing of personal data of individuals in the European Union (EU). It grants individuals certain rights over their personal data and imposes obligations on organizations that collect and process this data. Users can refer to the official EU GDPR website for information on their rights under GDPR and how organizations should handle their personal data.

The governing law regarding privacy matters is the law of the jurisdiction in which you reside. We are committed to protecting your privacy and ensuring the security of your personal information. Thank you for trusting us with your data.

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